Employment at Acctek

This is a Junior role and will encompass all areas of our business:

• Support Desk
• Onsite assistance
• Sales assistance
• General office assistance

Attending to incoming calls relating to primarily Pastel accounting and Legrand CRM. Maintaining a company database of support issues and working closely with field consultants to actively conclude user issues. Whilst the job is initially centred on telephone support there will be opportunities to visit client sites to assist field consultants and continue to learn.

Field visits may require the use of the person's private motor vehicle. Both informal and formal training will be given in the products supported. As there are many scenarios that occur, Acctek will coach the person through actual individual situations. It is expected that the person will learn the methodology of dealing with problems or matters and assist Acctek by drafting Fact Sheets.

• Hours: The Support Centre is open from 9:00am till 5:00pm Monday to Friday.
  
• Shifts of 7.6 hours will be worked within this time.
  
• It is often expected that the person will go beyond these hours to solve client matters.

Pre-requisite: The successful candidate will have recently completed post HSC course on computer science or similar. As a result of the course and the person natural desire to learn the will have an understanding of:

• Windows 95/98 Intermediate to Advanced
  
• Windows NT/2000,XP Beginner to Advanced
  
• Peer to Peer Networking Intermediate to Advanced
  
• NT Networking Beginner to Advanced
  
• Microsoft Office Products Intermediate
  
• Internet aware Intermediate to Advanced
  
• Programming VB or VBA Beginner
  

In addition the candidate will have a desire to continue to learn, will possess a good to excellent phone manner, be able to deal with new issues in a logical fashion even when under time pressure, have a sense of humour and work within a team to solve issues.

After the successful candidate has gained an initial understanding of the products they will assist potential customers in their purchasing decision.  This will require that the candidate has excellent communication, both written and verbal.  It is essential that the candidate be able to organise their tasks in a logical manner.

If you are interested in the above position please email us your resume.