Traditionally termed ‘CRM’ or
‘Contact Management’, this unique
module is the core feature of
Evolution. Evolution has taken the
concept of traditional Contact
Management much further by weaving
it into the very fabric of the
Evolution


Accounting
System.
Resolve is a tool that lets you
manage the interaction between your
business and your customers,
potential customers, suppliers and
even your fellow company members.
Any issue that takes place in a
business, and is important enough to
be tracked, is recorded as an
Incident. Resolve will track these
Incidents to their conclusion – or
until they are closed off. Evolution
still stores Incidents even after
they have been closed, allowing you
to track a history of events as they
occurred, as far back as you wish.
Therefore you can track all
contact with your customers and
suppliers, having access to
information about the history of
their Incidents as well as
monitoring any other pending
activities within your business.
Using this information, you can
track all the sales and support
activities associated with a
customer who initiated these
activities, and the agent or agent
group who dealt with the customer.

ESCALATIONS
One of the most compelling
reasons to use Contact Management is
its ability to ensure that Incidents
are dealt with in acceptable
timeframes. Taking too long to
respond to a customer complaint,
incident, or opportunity, could be
damaging to your company.
Escalations allow you to design a
flow of responsibility for various
Incident types that is automatically
triggered after a specified time.

CALENDAR
The calendar organises your
company time management. Incidents
can be prioritized by date. The
calendar also allows you to
integrate Incident priorities with
employees’ availability.

KNOWLEDGE
BASE
The knowledge base lets employees
create topics. In these topics, they
can share information about support,
sales, or any other issues. In
addition, employees can link
documents from the document list
into knowledge base articles. The
articles can also be linked to
Incidents and, if you e-mail
Incidents, you can optionally
include the knowledge base articles
in the e-mail, either in the text or
as an attachment.

INCIDENT
GRAPHS

View Incidents graphically (bar
charts) per user, per Incident type,
per Incident status and so on.
Graphical representations of
Incident information gives a
birds-eye view of your business
activities – perfect for management.
You can even drill-down by clicking
on a particular area of the chart to
see the underlying detail making up
the chart.

GENERAL
LEDGER
The General Ledger is the heart
of the financial function of your
company. All processing you do
eventually reflects in the General
Ledger. No tedious month or
year-ends, the system is
date-driven, allowing you to post
transactions to any period at any
time providing peace of mind and
flexibility. The General Ledger
stores 3 years of data. Accounting
periods can, however, be ‘blocked’,
preventing transaction processing to
those periods which have been
‘closed’. Sub accounts can be used
to create a reporting hierarchy.
Reporting is considerably simplified
while, retaining the level of detail
you require. With unlimited branches
and departments, your business can
grow with the security of knowing
Pastel Evolution is scalable,
flexible and robust.

RECEIVABLES AND PAYABLES
Have instant access to customer
and supplier balances, overdue
totals and sales/purchases history.
Enjoy quick and easy confirmation of
delivery requirements, selling
prices, discounts and available
customer credit. Drill-down features
and reports are available when you
need a more detailed analysis of
customer/supplier transactions.
Maintain unlimited addresses for
each customer/supplier record.

INVENTORY CONTROL

Evolution’s powerful Inventory
Control gives you unlimited control
over your stock. The system provides
both summary management reports as
well as detailed operational
reports, all customisable per user.
You can extend Pastel Evolutions’
power by combining the Inventory
Control module with other related
add-on modules:
– With Multi-Warehousing, you can
create multiple warehouses or
stores, and move items between these
stores.
– Serial Number Tracking
serialises individual inventory
items and keeps track of them by
their history. The system follows
their purchase, internal movement in
the company, sale and possible
return for repair or refund.
– Bill of Materials allows you to
manufacture or assemble items from
components. The system takes the
component materials out of stock and
creates finished items ready for you
to sell.
– All these add-on modules work
together. For example, you can
manufacture serialised items into
warehouses.

IMPORT COST ALLOCATIONS
When you import goods, there are
frequently additional costs that do
not originate from the supplier. For
example, you may be liable for
shipping costs and/or import duties.
This feature allows you to process
these additional costs at the same
time as the goods received voucher.
The system will then calculate the
cost of the items correctly. This
feature avoids the inconvenience of
having to process these additional
costs later and then adjusting your
costs manually.

PROJECT TRACKING
This module allows you to ‘tag’
transactions (either income or
expense) to particular projects.
Reports can then be filtered showing
those items specifically related to
the project you are wanting to
control, extending so far as to
reflect a profit or loss report by
project.

SALES AND PURCHASE ORDER ENTRY
Maintain and control outstanding
orders, processed orders and back
orders. This module is fully
integrated into Evolutions’
Inventory, Receivables and Payables
modules.
– Print and process purchase and
sales orders, and then fill these
orders in part or in whole, keeping
track of outstanding orders.
– Reserve stock quantities for
customers when they place an order.
– Print picking slips and
delivery notes.
– Capture purchase orders in the
supplier’s currency and the system
converts the values into your
currency at the exchange rate you
specify.
– Create purchase orders
automatically, using the re-order
fields on the inventory records.
– Create quotes and convert into
sales orders once confirmed.
– Powerful reports help you
manage outstanding and overdue
orders.

ADVANCED SECURITY
Confidential accounting data, as
well as controlling access to
information is vital to any
business. Pastel Evolution enables
you to configure multi-level,
menu-driven passwords and securities
per individual user. You can also
establish ‘user groups’, allowing
the quick addition of new users into
the system, with security access
rules defined at the user group
level. Once you assign a user to the
group, the user takes on the access
rules of that group.

EVOLUTION REPORT WRITER &
STATIONERY CUSTOMISATION

The Report Writer module allows
you to customise standard reports
per user as well as stationery
layouts per user. It integrates into
every module in the Evolution
system. You can change layouts, add
and remove fields, and perform
additional calculations or
subtotals. You can even write your
own SQL script for advanced
functionality. The system includes a
tutorial package that will guide you
through the process of report
writing.

EVOLUTION
FIXED ASSETS
With features like an unlimited
number of assets and multiple forms
of depreciation, Evolution Fixed
Assets helps you to control your
fixed assets easily, affordably and
reliably. The different methods of
depreciation include straight line,
reducing balance, immediate write
off, units of usage, plant &
machinery and equal allowance. Other
key features include:
– Track unlimited number of Fixed
Assets by cost centres or
departments
– Multiple Asset Types
– Capex Budgets and Orders
Pastel Evolution Fixed Assets can
be used in conjunction with the core
Pastel Evolution system or can be
purchased as a stand-alone product.

EVOLUTION SERIAL NUMBER TRACKING
Integrating with Pastel
Evolutions’ Inventory module, Serial
Number Tracking keeps detailed
information on specific inventory
items. From purchase to sale, to
returns, each item is tracked
uniquely providing absolute control
over serialised inventory items.
Sometimes you may need to track
items individually. For example, if
you sell items that have warranties,
you need to know when you sold the
item, and to whom you sold the item,
so you know whether it is under
warranty. A Serial Number Listing
report shows the current location of
serial numbered items. For each
serial number, the report shows the
item code and description, the date
of its last movement, the current
general location in stock, the
customer it was sold to, and so on.
A Serial Number Transactions report
shows all transactions for a serial
number. Reflecting one transaction
per line, each line shows the serial
number, item code and description,
transaction date and reference, the
customer/supplier account code and
its originating module.

EVOLUTION
JOB COSTING
Allocate costs and measure the
profitability of
short-to-medium-term jobs. Enjoy an
unlimited number of job cards and
the ability to archive these for
future estimates. Track labour costs
from payroll time sheets in Pastel
Evolution Payroll and calculate
transactions on a rate, lump sum or
percentage basis.

EVOLUTION BILL OF MATERIALS
Designed for the manufacturing
and assembly environment, this
module allows you to create assembly
sheets (or Bills as they are
commonly known) detailing each
component making up the completed
item. Completed items can be
manufactured before they are sold or
you can simply invoice the completed
item and Pastel Evolution will
manufacture the item on-the-fly
whereupon the sub-components will be
drawn from stock. Additional
features include the ability to
update inventory files during the
manufacturing process and forward
planning with the Material
Requirements feature.

EVOLUTION MULTI-WAREHOUSING
The Multi-Warehouse add-on module
allows you to split your inventory
items into discrete areas, or
warehouses. You can use warehouses
for many types of situations:
– Physical warehouses in
different geographic areas.
– Keep raw materials and/or
internal parts separate from items
you sell.
– Keep track of consignment stock
/ samples in a separate warehouse.
– Separate obsolete items into a
separate warehouse.
– Track demo stock allocated to
sales representatives.

EVOLUTION POINT-OF-SALE
This module integrates with
Inventory as well as Receivables,
perfectly addressing the practical
issues within the retail or
Point-of-Sale environment.
Functionality includes security
parameters, tender types (cash,
voucher, credit card or cheque),
flexible pricing and discounting.
This module supports peripheral
devices such as pole customer
display units, cash drawers, slip
printers and bar code scanners.
Pastel Evolution Point-of-Sale
offers flexibility by allowing for
per till configuration and has
powerful reporting features.

EVOLUTION
PRICING MATRIX
This module adds great
flexibility to Pastel Evolution’s
standard pricing feature. Establish
volume based or time based price
breaks and much more. unlimited
discount variations, such as
multiple discounts per customer per
stock item,discounts per stock group
and the ability to override
discounts on processing invoices.

EVOLUTION CUSTOMER ACCOUNT
CONSOLIDATIONS
Integrating with Receivables,
this module allows for the separate
invoicing of branches, but with the
added functionality of printing one
customer statement at a consolidated
head-office level. This is
particularly useful when you wish to
keep track of a ‘group customer with
head office’ situation where you
need to capture sales made to the
individual branches, but then
present a consolidated statement to
your customer’s head office.

EVOLUTION CUSTOMER CREDIT RISK
MANAGEMENT
Integrating with Receivables,
Customer Credit Risk Management
helps you manage your customer
credit risk through a step-by-step
process. A credit application is
completed to assess a potential
customer’s credit-worthiness before
the granting of credit. This module
generates credit applications and
runs the data through a scoring
system. A passing score will see a
new account opened. A failing score
will request guarantees or security
against granting credit. The module
will also generate standard legal
documentation based on the type of
business you are running. The
following documentation, amongst
others, is included:
– Terms and conditions of sale.
– Credit application forms.
– Both ‘soft’ and ‘final’ demand
letters.
– Power of attorney forms.

EVOLUTION ANNUITY BILLING
Integrating to both Receivables
and Inventory, this module provides
for repetitive or recurring invoices
on a daily, weekly, monthly or
quarterly basis. Specify contract
periods, design recurring invoice
templates or simply setup base
amounts to be charged to customers
periodically. Annuity Billing is
another flexible module that
provides you with the ability to
customise the application to fit the
specific requirements of your
business.

eBUSINESS

The Internet has fast become a de
facto standard of normal business
practice and the most effective and
efficient delivery mechanism
available. Evolution’s eBusiness
module enables you to quickly and
easily open an online web store. Set
up seamless integration between your
online store and Pastel – for
example you can draw product and
price information for the online
store and orders can be
automatically downloaded into Pastel
and processed. Fully integrated with
Pastel Evolution, eBusiness
provides:
– Full eBusiness integration –
seamlessly draw customer, product,
pricing information from Pastel
Evolution directly into your website
enabling you to merchandise and sell
products online.
– Full order integration – orders
automatically flow back from your
eBusiness web store into Pastel
Evolution.
– Offline set-up; no IT knowledge
required

eBilling
View detailed customer
statements, with a drill down into
source transactions over the
Internet. The benefits include:
– Get paid faster
– Customer self service
– Customer account access
24/7/365
– Uniform electronic remittance
advice
– Mobile sales representatives
with up to date information
– Detailed account research